Operations and Programming

From front-of-house staffing to schools programming, we’re passionate about creating world-class visitor experiences.

Operational Planning

We believe that rigorous operational planning is a vital element in putting together a visitor experience of the highest quality – getting it right first time, every time, for your visitors. When successful, it enables all components, content, experiences and functions to be managed together as one integrated and interconnected whole – from inspiring vision down to smallest practical detail.

We support clients with numerous back-office and front-of-house functions including:

  • visitor services and customer management

  • organisational structure, staffing requirements and staff development needs

  • processes and policies for visitor services, gallery management and exhibition planning and delivery

  • curatorial functions, collection care and storage

Cultural and Learning Programming

We help museums, attractions and heritage sites to provide surprising, imaginative and memorable activities for visitors of all ages and backgrounds. We work with our clients to consult and understand their audiences, and then develop programmes, policies and strategies to support learning, outreach and public engagement.

Find out about our other services:


Museum of Islamic Art

The Museum of Islamic Art (MIA) was opened in December 2008 with the vision of becoming the foremost museum of Islamic Art in the world. Representing the full scope of Islamic Art, the collection includes early Qurans and manuscripts, ceramics, metal, glass, ivory, carpets and textiles, wood and precious stones – the pieces represent the diversity found in Islamic heritage and are of the highest quality.

Interpreting the Alamo

We're developing a Comprehensive Interpretive Masterplan for the Alamo, one of America's most iconic heritage sites. This includes content research, interpretive planning, collections development and museum masterplanning.